Customer Success Manager
About the role:
We started a scaling stage with a very ambitious goal until the end of 2021 and beyond. For this reason, it is crucial to make sure that our clients are happy with the Arloid solution adopted in their buildings and that they are willing to continue working with us for a very long time.
To do that, we are looking for an ambitious and highly energetic person who wants to become an essential part of a very ambitious global AI start-up.
If you are looking for a challenge, ready to learn on the way and cope with a start-up urgency pressure, check the role description below and contact us!
To make sure that current Arloid customers are happy with the adopted solution and ready to work with us for a very long time.
Serve as the primary contact for the onboarding of new customers, the training of solution end users, as well as post go-live support;
Provide ongoing product support and collaborate with the R&D and IT teams to troubleshoot technical issues raised by customer;
Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities;
Identify opportunities for customers to act as Arloid advocates (e.g. testimonials, case studies);
Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvement;
Optimize existing processes within the company and actively enhance all Customer Success initiatives.
Bachelor’s degree or equivalent;
2+ years customer success or account management experience in a SaaS or software company;
Proven track record of working in a customer facing role;
A high level of accuracy and attention to detail is required;
Strong oral and written communication skills along with excellent listening skills;
Working knowledge of the enterprise software market or the ability to learn new software quickly;
Ability to develop rapport, influence others and maintain strong working relationships;
Demonstrated ability to explain complex issues clearly.
We look forward to hearing from you